Location is excellent. Perfect distance from Time Square to avoid all the crowds but close enough to walk there. Hotel was neat and tidy. Everything was clean. The coffee machine made up to some extent for the lack of a restaurant and there are so many places close by to grab a bite that it doesn't matter. We enjoyed it! A big bonus is that it's virtual across Bryant Park which usually has something happening there.
Vikesh
ינואר 2024
We stayed for 5 nights, family trip. The location of the hotel is top, 5 minutes walk, if that much, from Grand Central Station, several food options in the surrounding area. Both elevators were working, check-in and check-out very diligent, room was cleaned daily and always very tidy. Hot beverages are complementary in the lobby mezzanine, which is very good. On the last day, also complementary, the hotel kept our luggage in the luggage room, proper room, staff only access and luggage tagged for safety. There is a computer and printer in the mezzanine but the printer was out of order, which was not an issue, the reception kindly printed our boarding passes. Very friendly and helpful staff. We found the value good for money since there is no breakfast served at the hotel. I would come back to this hotel.
Cristina
מרץ 2025
An ideal place as a base for exploring NYC. Great location, proximity to the subway are undeniable advantages. Very helpful and knowledgeable staff. Special greetings to Frank - the concierge. If you need anything in NYC, this is the person you should turn to first. (E.g.: airport transfers, restaurant recommendations etc. ). Frontesk also very competent. There was no problem with late check-out or cancellation of wrong order. Room service - flawless. Cofee desk on Mezzanine level is also a nice thing, although in the morning you can spend several minutes chatting in line. Room as expected. Very comfortable beds. On the 25th and 5th floor vending machine with ice. Top for those choosing rooms: if you're on high floors avoid those that don't face 40'th street. The view is poor and there is a constant hum of fans from nearby buildings.
Witold
אוגוסט 2024
Rooms were always clean and up to standard. Location is perfect in Manhattan. M floor was also fantastic with the coffee making facilities etc. Everyone in the hotel was lovely, both staff and guests - all polite and kind and willing to help. We asked for a twin room change as we are siblings and had a king bed, when possible this was changed with us for us and was no trouble for the reception team at all. The bellman in charge of cases and valet service was also very kind and willing to go above and beyond. Thank you :)
Kieran
ספטמבר 2024
What we loved the most about the hotel was its position, right at the corner with Fifth Avenue, and Bryant Park, very good various metro connections, and Penn(sylvania) Station on a reasonable walking distance. Hotel and room were cleaned, the size of the room at the limit (manageable space to store 2 luggages, despite its general size smaller than what you find in Europe for the money). We were pleased being able to make a late check-out and leave our luggages to be picked up at later our, and get a 2nd blanket (a king bed provides only one). The shower and the water temperature and pressure were good. the dedicated wardrobe a bit small, the sufficient hangers (incl. for trousers) paid off. We also had an iron, which was useful.
Nicoleta
יוני 2022
The location is the best! The staff was very nice and helpful except for the man in charge of the luggage. The room was clean and good size. The beds and linen were very comfortable. The bathroom was also good size and clean. What was good was that the room was in the corner of the building so it was not so much noise from people walking by, nor traffic.
Ann-louise
מאי 2024
Location is great 5-10min walk to Times Square 5 min walk to the Empire State Building. Great location very central to everything. Windows opened a couple of cm was great to be able to let some fresh air in and also be able to know if I needed an extra jacket or not.
Cassandra
אפריל 2025
Perfect location, walking distance from Rockefeller Center, Times Square and other important locations. Clean and well-equipped rooms. We appreciate that you can have a coffee, tea or hot chocolate on the Mezzanine floor. Special mention to Willie, who helped us find a transfer to the airport and stored our luggage for a few hours after checking out.
Rebeca
אוגוסט 2024
The location and the friendliness of the staff were undoubtedly the highlights of the stay.
Sandrina
מרץ 2025
Location is excellent. Room size (2 double beds kings room) is little bit tight if you do have 3 suitcases. But surely better than other similar hotels in 5th avenue. Friendly staff. Specifically Frank is absolutely great and he is Go-To person
Raja
ספטמבר 2024